Contact & Support

One address reaches us for everything: help@supercent.io

Snake Clash is made and published by Supercent. We read every message and usually reply within a few business days.

Reporting a Bug

Subject: Bug

Bug reports are far easier to act on when they include a little context. If you can, tell us:

• What happened, and what you expected instead
• Which browser and version you were using (for example Chrome 141)
• Whether you were on a desktop, phone or tablet, and which model
• Whether you were signed in at the time
• A screenshot or short clip, if the problem is visual

Lost Progress or Sign-in Trouble

Subject: Progress

Before writing in, it is worth checking the usual causes: progress saved without signing in lives only in that one browser, and clearing site data or using private browsing will reset it. See About for how saving works.

If you were signed in and progress is still missing, email us and include the account you used — Google or Facebook — and the email address attached to it.

Privacy and Data Requests

Subject: Privacy

To request access to, correction of, or deletion of your data, email us from the address you signed in with so we can verify the request. Our Privacy Policy sets out what we hold and your rights in full.

Advertising

Subject: Ads

If you see an ad that is broken, inappropriate, or that interferes with playing the game, please tell us and include a screenshot. We can block individual advertisers. To change how ads are personalised for you, see section 3 of the Privacy Policy.

Business Enquiries

Subject: Business

For partnerships, licensing, publishing and press, write to the same address or visit supercent.io. Supercent is a global content-tech company and mobile game publisher.

The Mobile Apps

For problems with the native apps rather than this website, please use the support link on the store listing so we can see your purchase and device details:

• Snake Clash on the App Store
• Snake Clash on Google Play